If you’re experiencing a bug, unexpected behavior, or another issue with Nexus Wallet, one of the first things we recommend is checking that you’re using the latest version of the app.
Why updating Nexus Wallet is important
We regularly release updates to Nexus Wallet to improve the overall experience. These updates can include:
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Bug fixes and stability improvements
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Performance improvements
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Fixes for issues affecting specific devices or operating systems
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Improvements to existing features
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Compatibility updates
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Security and reliability improvements
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New features and other enhancements
Because of this, an issue you’re experiencing may have already been identified and resolved in a newer version of Nexus Wallet.
Still having problems after updating?
If you’re already using the latest version of Nexus Wallet and the issue continues, our support team is here to help.
Please contact Nexus Wallet Support and provide as much information as possible about the problem. Helpful details include:
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What you were trying to do when the issue occurred
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What happened instead
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Your phone model
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Your iOS or Android version
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Your Nexus Wallet app version
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Any error message you received
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Screenshots or screen recordings, when appropriate
The more information you provide, the easier it will be for our team to understand the issue and help you find a solution.
Keep Nexus Wallet up to date
Even if everything is working normally, we recommend keeping Nexus Wallet updated whenever a new version becomes available. Updates help ensure that you receive the latest fixes, improvements, and features we release.
💡 Having an issue?
Start by updating Nexus Wallet to the latest version. If the problem remains, contact Nexus Wallet Support and we’ll be happy to help.